My brother has been living in hell lately. At least some of the time. His old Chevy S-10 pickup is on its last legs, and he has to get some new wheels soon. His finances might allow him to get a new pickup or SUV (he’s not a Honda Civic or Ford Focus kind of guy, given that he is a drummer in a local band and has to lug drum kits around); so, he’s been doing his homework on-line, and is now ready to enter the dealers showroom.
Actually, he already had his first encounter, with a Nissan dealership here in northern NJ. His experience was not good. He got all of the usual dealer tactics and was pressured to buy something different from what he wanted (more expensive, of course). He had the good sense to walk out, but not before experiencing a lot of macho angst and being made to wait and then having the “wizard of oz” (i.e. the manager or someone pretending to be the manager) come over and try to smooth the situation out. He definitely needed a glass of wine – or three – after that encounter. But he’s gearing up for his next battle in the upcoming week.
He and I have been talking about this, wondering what percentage of car salesmen are decent people who work to balance the interests of both the customer and the dealership, who try to be helpful to the potential buyer (and not set out to confuse and wear you down, so that in your exhaustion and despair you finally » continue reading …

